Shipping Info

Shipping rates are calculated in real-time based upon the weight and destination of your order. You will be given a choice of all available shipping methods and the applicable pricing during the checkout procedure.

STANDARD TRANSIT TIMES

These are the shipping methods we offer through UPS & USPS, and the standard transit times they represent. Please keep in mind that transit times DO NOT include the day the order is placed, weekends, or the approximate processing time referenced above. Also, please allow 1 additional business day for processing.

USPS First Class Mail 7 - 10 days average delivery time. Only available on smaller orders of 2 lbs or less.

USPS Priority Mail 4 - 7 days average delivery time. Only available on order weighing 5 lbs or less.

UPS Sure Post: 7 - 10 days average transit time. UPS delivers your package to the Post Office, then the USPS delivers the package to you. Tracking information is only available from UPS to the Post Office. Only available on smaller orders of 5 lbs or less.

Ground: 3 to 7 days average transit time, depending on location. US only. We are located in Knoxville, Tennessee. Standard ground shipping times range from 2-3 days in the Southeast, 3-4 days in Midwest and New England areas, and 5-6 days in the Western US. Ground shipping times are NOT guaranteed by UPS.

3 Day Select: 3 days transit time. US only.

2nd Day Air: 2 days transit time. US only.

Standard to Canada: 7 to 10 days average transit time, depending on location. Canada only.

Worldwide Express: 2 to 3 days average transit time. International orders only.

Worldwide Express Plus: 1 to 2 days average transit time. International orders only.

EXPEDITED orders (2nd Day, & 3-Day Select) must be placed by 12:00pm EST to guarantee same day shipping. Only applies toward orders with all items in stock. Orders with any custom order items would not apply.

SHIPMENTS TO CANADA

All shipments to Canada are subject to your standard GST and PST taxes, plus Canadian custom release fees. Customs merchandise duties - normally around 12% to 18% of the total order value, based on the types of products purchaesd - will be assessed by Canadian customs. A flat $10.00 UPS brokerage fee will apply on all orders up to $200.00 in total value. UPS brokerage fees for orders exceeding $200.00 start at around $42.00, and increase based on the total order value. Therefore, if your order total exceeds $200.00, it is recommended that you choose either "Worldwide Expedited" or "Worldwide Express" as your shipping option. Although the shipping cost is higher on these options, it is offset by the fact that there are NO brokerage fees charged when using these shipping methods.

OTHER INTERNATIONAL SHIPPING

For all other countries, brokerage fees, taxes, and duty imposed by customs in your country can not be accurately estimated. These charges will be your responsibility.